Frequently Asked Questions

What is Private Eyes Home Watch?

Private Eyes Home Watch is a professional insured, bonded and accredited Home Watch Service serving the Bonita Springs, Estero, South Fort Myers and North Naples areas.

We check your property and identify problems or potential problems that can occur while your property is vacant. We provide a physical presence that is not available through a remote alarm monitoring service. We can help with most requests you have by contacting us.

Are you a house sitter service?

We are not a house sitter. Our core services consist of weekly or bi-weekly visits looking for obvious issues utilizing a specific checklist customized for your home or property.

My alarm company provides security for my home. What value do you add?

An alarm company monitors entry into your home or fire alarms but they do not monitor potential problems that can occur due to broken pipes, mold, pests or vagrants. We identify those problems or the possibility of their occurrence and notify you.

What type of reporting can I expect from you?

Private Eyes Home Watch will send you a detailed report by email with pictures of any problems or potential concerns identified upon completion of checking the interior and exterior of your home.

What are your credentials?

Private Eyes Home Watch proudly displays the Accredited banner of the National Home Watch Association. We have been vetted and approved by this organization to insure we are bonded and insured for your protection. We also subscribe to the NHWA’s Code of Ethics.

We have a neighborhood watch program. Doesn’t that do the same thing?

Most neighborhood watch programs are passive by nature and do not provide the level of engagement with your property that Private Eyes Home Watch offers. We will check your property’s interior and exterior in far more detail than you can expect from a neighborhood watch program. Check with your homeowners insurance company, they may require you to have a verified home watch provider for any claims submitted on damage or repair for your residence that occurs during your absence.

Do you provide keyholder services?

Absolutely! We can coordinate access to your property for any situation at an hourly rate. All we need is your notification of date and time and any instructions you have.

If I need coordination with contractors doing work on my home can you help?

Private Eyes Home Watch will provide access services and remain on-site for an hourly charge. We ask for at least a 48 hour notification to ensure we are able to meet your request.

Are your services expensive?

Our services are fairly priced for the value we provide. When you compare the possible damage that can happen from pests, vagrants and the extreme weather with the cost, our services are an excellent value. We will be happy to discuss our pricing for home watch services and any additional services you may require at a free consultation.

If you find a problem what type of notification will I receive?

Private Eyes Home Watch will send you a report upon completion of our visit to your home. Any problems identified will be accompanied by pictures and details of the problem. If we take any action to prevent further damage we will contact you immediately by phone to discuss what occurred and discuss what the best course of action needed for the repair.

Are you a property inspector?

While we check and oversee your property during your absence, we are not what is defined as a property inspector. Property inspectors are usually involved at the sale of a property to do a detailed inspection of the structure, plumbing, electrical and heating and air condition systems.

Can you help me with other home maintenance services?

While we do not provide home maintenance services, we can refer you to quality contractors or vendors and coordinate access to your property.

logo_coming_soon-300x100Private Eyes Home Watch is an accredited member of the National Home Watch Association. We have met strict standards and abide by the NHWA Code of Ethics.  Click here to learn more about their accreditation process or here to understand why you should choose an accredited Home Watch Service.